We take pride in our quick response time
Having your system monitored 24 hours a day, 7 days a week, 365 days a year is one of the best advantages you can take for your own peace of mind. From our perspective, rapid response is the key. We take pride in our quick response time.
A warning about phone lines and alarm transmission
Voice over IP (VOIP) is a communication path that users your internet connection to enable you to place voice calls over your internet service.
Alarm panels were mainly designed to send signals to a monitoring center over an analog (not a digital) line. Analog lines are pretty much a thing of the past. With a VOIP system, the signal is converted from analog to digital at the modem, then converted back to analog along the phone network. During this conversion, it is possible for data to be lost resulting in errors where your alarm signals may not reach the monitoring center at all.
VOIP services are more prone to “unknown” technical issues and dropped calls.
In the event of a power failure, your alarm probably will not send a signal.
Signal transmission can also be sporadic. Just because the alarm system may transmit a signal one time, it may not on another.
You should also keep in mind that the cable to your modem is probably exposed outside your home or business. If this cable was to be cut, then your alarm system will not transmit a signal since the modem would be connected.
All of this is to tell you that with a voice over IP system, your alarm may not work.
We have alternate means of communication for your alarm systems, and strongly encourage you to call us if you have any questions.